Refund policy
Return and Refund Policy
We want every Crunchy Makhana order to reach you in good condition. This policy explains cancellations, returns and refunds for orders placed through our website.
Order Cancellation
Customers may request cancellation of an order within 30 minutes of placing the order.
Once an order has moved into processing, dispatch or fulfilment, cancellation may no longer be possible.
Returns
Our products are food products and are therefore not ordinarily returnable.
For safety and hygiene reasons, opened or used food products cannot be accepted for return.
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.
When We May Provide a Refund
A refund may be considered where an order is received in a damaged, tampered, missing or incorrect condition.
Customers must contact us at infosassmi@gmail.com and clearly explain the issue.
We may request photographs, videos, packaging details, order information or other convincing evidence to verify the reported issue.
Refund Processing
Where a refund is approved after review of the evidence, the refund will be processed within the same day.
The time taken for the amount to appear in the customer's bank account or payment method may vary depending on the payment gateway, bank or financial institution involved.
How to Contact Us About an Issue
Please email infosassmi@gmail.com with your order number and a clear explanation of the issue.
For damaged, tampered, missing or incorrect orders, include clear supporting evidence with your communication.
We’ll Look Into It.
Customer concerns are reviewed individually so that we can understand what happened and determine the appropriate resolution.